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Cape Cod Institute COVID-19 Procedures

Please check back in on this page for updates as our procedures continue to evolve and change. 

MAK Continuing Education, LLC does not currently require proof of vaccination or a negative test prior to attendance.

  • For your personal safety and that of our community, we encourage all participants to monitor for symptoms of COVID-19 and other illnesses before your visit. If you are experiencing symptoms of COVID-19 before arrival, we ask you to take a home test. If you test positive before your arrival, contact our administration team, who will work with you to switch you to the live-online version of the original course (if available) or help you switch to a later course once you have recovered.

  • Rapid tests will be available onsite for anyone experiencing symptoms.

  • Rooms are equipped with air purifiers, and windows remain open to increase ventilation.

  • Masks will be available to participants on-site. 

Masks are not required. While optional, we still recommend wearing a high-quality mask in the classroom, especially if you're at high risk of getting very sick. In line with CDC guidelines, we also ask anyone experiencing symptoms or who has been in close contact with someone with COVID-19 to self-test before attending their in-person course.

Cleaning & Sanitization Practices: All classrooms, seats, tables, and common spaces will be cleaned daily by Institute staff to ensure the safest environment possible. Personal cleaning supplies (hand sanitizer, wipes, and paper towels) will be available to participants who wish to access them at any time.

Live-Online Course Offering:

To increase accessibility, most of our courses will be offered live-online and in-person. These courses will take place simultaneously with live-online colleagues joining in-person participants and faculty via Zoom Meetings. All of these courses will be recorded. By joining in-person or live-online, you acknowledge that you agree to live taping. Your likeness will not be used for any purposes without informed consent.

COVID-19 Assumption of Risk:

COVID-19 is highly contagious and has been declared a worldwide pandemic by the World Health Organization. People can be infected and show no symptoms and, therefore, spread the disease. COVID-19 can cause serious and potentially life-threatening illness. The Cape Cod Institute cannot prevent you (or your family members) from becoming exposed to, contracting, or spreading COVID-19 while utilizing the Institute’s services or premises. Therefore, if you choose to use the Institute’s services, you understand, acknowledge, and accept the risks you may expose yourself to and/or increase your risk of contracting or spreading COVID-19.

Cancellation Policy​

Up until two weeks before your course start date: For cancellations (in-person or live-online courses), you will receive a refund less a $50 cancellation fee.

Between 14 days and 1 day: If you give notice between fourteen and one day(s) before your course start date, a credit for a 2024 or 2025 Cape Cod Institute program is available. Credit may be applied to any 2024 or 2025 Cape Cod Institute course.  There will be no price reduction for switching to a live-online course within two weeks of the course start date.

Once your course begins: No credit or refund is available if you cancel on the arrival day, if you do not show up, or if you leave an event early for any reason. No refund will be available if you attend a program and are dissatisfied with its presentation or content. If you need to leave for any reason, no partial credit can be given. You can notify our staff of your cancellation at


Grievance Policy

MAK Continuing Education LLC, Cape Cod Institute, and its cosponsors are not responsible for any statements, acts, material, or omissions by faculty or participants. Participants may address any comment or complaint regarding course content, speakers, facilities, nonreceipt of certificates, refund requests, and other miscellaneous occurrences at any time to the director, program director, Onsite manager, or administrator in person, by phone, or by email. The Director is informed, included, and involved in the resolution of every grievance that may occur. If preferred, grievances can also be brought forward to the Institute’s Auxiliary Social worker, Alexandra Marquez, LCSW, or Auxiliary Psychologist, Lara Singer, PsyD (please see contact information below).  Grievances relating to an instructor, the content presented or the type of presentation will be passed to the instructor assuring the confidentiality of the aggrieved individual. Grievances relating to an offering will be referred to the administrator who will allow the aggrieved individual to take a different course or provide a full refund or take other action that satisfies the aggrieved party. If the aggrieved party remains aggrieved then the issue will go to arbitration. The registrant agrees that any dispute that remains unresolved by above shall be resolved by arbitration in the State of Connecticut pursuant to the rules of the American Arbitration Association. Those not pleased with the resolution provided by MAK Continuing Education LLC, Cape Cod Institute may appeal to the approving entity or their jurisdictional board. 

Auxiliary Social Worker: Alexandra Marquez, LCSW*

Auxiliary Psychologist: Lara Singer, PsyD*

Cape Cod Institute Administration
MAK Continuing Education, LLC
2 Belden Ave
PO Box 2225
Norwalk, CT, 06852
Phone: + 1 (203) 781-6492 Fax: + 1 (860) 499-3267


Our Privacy Policy


PRIVACY POLICY OF MAK Continuing Education, LLC
(CAPE COD INSTITUTE) Revised 12/08/23


MAK Continuing Education, LLC, Cape Cod Institute (MAK) is committed to protecting your personal information and your privacy. It is our mission to build long-term and trusted relationships with our participants; in turn, we are committed to protecting your data and utilizing it for the expressed purpose of enhancing your customer and learning experience.

By using our website, (the “Site”), and registering for courses, you agree to the terms set forth in this Privacy Policy. What follows is a clear description of the information we collect as well as our utilization and protection practices. If you have any questions or concerns about our policy or our practices with regard to your personal information, please contact us at




Personal information you disclose to us

We collect personal information that you voluntarily provide to us when registering on the Site, expressing an interest in obtaining information about us or our products and services, or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Site and can include the following:

Name and Contact Data. Although you may request to be added to our house file at any time, placement of an order or registration will add you and your contact information automatically, such as name and address, phone number, and email address. We will use this information to make any necessary clarifications to your order/registration, to confirm receipt of payment, and to inform you of important details regarding your upcoming course or any significant changes to your course that may affect you.

Payment Data. We collect payment data only as necessary to process your payment if you make purchases, such as your credit card number and the security code associated with your credit card. We do not retain payment data. All payment data is stored and processed by our payment processor.

Information automatically collected. We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, referring URLs, country, location, information about how and when you use our Site and other technical information. This information is primarily needed to maintain the security and operation of our Site and for our internal analytics and reporting purposes. Like many businesses, we may also collect information through cookies and similar technologies.

Third-party service providers (like Google, Facebook, etc.) may provide information about you when you link, connect, or log in to your account with the third-party provider. The information varies and is controlled by that service provider or as authorized by you via your privacy settings at that service provider.

Recording & Photographs. MAK Continuing Education, LLC, Cape Cod Institute (MAK) reserves the right to record in any manner or medium certain programs and sessions, and by participating in our programs, your voice, image, and likeness may be recorded (audio, video, photographic, etc.). The recordings shall constitute MAK intellectual property, and may be used, sold, licensed, broadcast, and otherwise commercially exploited as determined by MAK in its sole and reasonable discretion. 


Most recordings will be used for archival purposes or in the case of potential outages to live-online delivery resulting in lost content. If recordings are determined to be utilized for other training, promotional, or business purposes outside of these purposes, MAK will contact participants directly for further consent surrounding the use of their likeness. 



We use personal information collected via the Site for a variety of business purposes described below:

  • Fulfill and manage your orders and registrations made through the Site for contractual reasons.

  • To send you marketing and promotional communications for business purposes and with your consent. You may opt-out of our marketing emails at any time.

  • For other legitimate business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Site, products, services, marketing, and your experience.



We only share and disclose your information in the following situations:

  • Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

  • Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Site, which will enable them to collect data about how you interact with the Site over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent, or trade any of your information with third parties for their promotional purposes.

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

  • With your Consent. We may disclose your personal information for any other purpose with your consent.


We will keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, or for a longer retention period as required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or we will securely store your personal information and make commercially reasonable efforts to isolate it from any further processing until deletion is possible.



We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk. You should only access the services within a secure environment.


  • Cookies and similar technologies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Site.

  • Opting out of email marketing. You may unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account.

At any time you wish to update or remove certain information you have provided us or you wish to be removed from our house file entirely, please contact us and specify the appropriate changes. If you would like to remain on our house list but wish to discontinue a specific form of communication (i.e. physical mail or email), please contact us and let us know what type of communication you would no longer like to receive.


We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible.



If you have questions or comments about this policy, you may contact us by email, phone, or in writing at:

MAK Continuing Education, LLC

2 Belden Ave

PO Box, 2225

Norwalk, CT 06850-9998

(203) 781-6492

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